In the unlikely event of damaged, defective or a different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Paradyes is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery. 

For any shipping related grievances, complaint should be registered within 48 hrs of the incident. 

 

Cancellation Policy

If you decide to cancel your order after making a payment, and before shipment, you can do so. Your entire order amount will be refunded. Cancellations will not be accepted once the order has been shipped from our warehouse, in case the order is refused by the customer, applicable shipping and packing charges will be deducted before processing the refund. Please write to us at Care@birdsofparadyes.com in case of any queries.